Jetstar's Bold Move: Why Passengers Will Pay for Overhead Locker Use
For passengers on the budget Australian airline Jetstar, the days of cramming your bag into an overhead locker already full of your seatmates’ full-sized suitcases are coming to an end, but there’s a catch.
The carrier will charge passengers for stowing carry-on bags in the overhead compartments, beginning in February 2027.
The move came after passengers and airline staff named “having bags weighed at the gate and struggling to find room in overhead lockers as the more stressful parts of the airport experience,” the carrier said in a statement on Wednesday.
It makes Jetstar the latest low-cost carrier to introduce a payment system for carry-on bags, with budget airlines in the United States and Europe commonly charging passengers to use the compartments.
Passengers could stow a purse, laptop bag or small backpack that fitted within specified measurements under the seat in front of them for no charge, Jetstar said.
The cost of using the overhead compartments in the cabin would start from 25 Australian dollars ($18) one way, with the price depending on the route.
Bags stowed in the lockers can weigh up to 10 kilograms (22 pounds) and will no longer be weighed by airline staff as passengers line up to board, Jetstar said.
The existing weight limit of 7 kilograms (15 pounds) will be scrapped for the small item placed under travelers’ seats.
Like many carriers worldwide, Australian and New Zealand airlines have already introduced charges for checked luggage, seat selection, and some dining and in-flight entertainment options.
An industry analyst said, however, that Jetstar was the first to charge for use of the overhead lockers.
“It will ruffle feathers because Australian travelers have got such high expectations,” said Sharon Petersen, CEO of AirlineRatings.com. “For such a long time they lived in a bubble of full-service options only.”
Jetstar said the change would reduce frustrations at boarding gates.
“By giving customers an underseat bag with the option to add Priority Carry-on, we can make better use of overhead locker space, streamline boarding and help more flights depart on time,” Jetstar CEO Stephanie Tully said in a statement.
She added that the move would ensure customers only paid for what they needed. Petersen, however, said Jetstar’s base fares remained higher than those of low-budget carriers in Europe that had brought in similar policies.
“Jetstar’s starting price is generally well above what Ryanair or Wizz Air can offer, largely because Australia lacks that level of competition and because wages, taxes and operating costs sit much higher here,” she said.